décembre 2014

Value creation is at the heart of everything we do, whether we’re self-employed, working for a private company or in a public agency. We provide products and services that are valuable to our clients and the public we serve. Corporate objectives, as a general rule, seek to continuously improve that value creation potential, turning to innovation, technology, best practices and alternatives to create ever more effective and efficient solutions.

In an article published in ASI last June, I wrote that the security checkpoint is where commercial and security interests can merge to benefit operators, passengers and screeners. I suggested as well, that planning and investing in the design of checkpoints, applying innovative queuing techniques, valuing the time passengers spend waiting and offering security services with aptly recruited and trained personnel, is a source of value creation that has not yet been fully exploited.